• Our subscription service provides a convenient and flexible way to collect
• Each subscription includes one delivery every 28 days
• Your first delivery will include a free collector’s pack with a space for each coin in the series
• Every month thereafter, you’ll receive a new coin to add to your collection
• Once your collector’s pack is full, we’ll send another pack to accommodate the next set of coins in your subscription
• You’re welcome to pause or cancel your subscription at any time, with no cancellation fee
• You can skip one or more months as needed and resume at your convenience.

We’ve designed our subscriptions to make collecting easy and adaptable to suit your changing circumstances!

Subscribers enjoy a variety of exclusive benefits, including monthly delivery for their convenience, special promotions, and complimentary gifts on selected collections.

Subscribers also gain access to our loyalty program, official licensed products, limited-edition collections, and exclusive partner brands.

Our subscriptions are designed with flexibility in mind; they can be paused or restarted at any time to suit individual needs.

To update the payment method:

• Log in to your account.
  
• In the left-hand menu, select ‘Subscriptions’.
  
• On the subscription page, locate ‘Payment Method’ on the right and click ‘Edit’.
  
• You’ll receive an email at your registered address with a secure link to update your payment method. (If the email isn’t in your inbox, please check your junk or spam folders.)
  
• The email will display your current payment methods. To add a new one, simply click ‘Change’.
  
• Once you’re satisfied with the updated details, scroll down and click ‘Update Card’ to save your new payment method.

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To adjust your payment date:

• Log in to your account.

• Select ‘Subscriptions’ on the left-hand menu.
  
• Choose the subscription you wish to modify.
  
• Click ‘Skip’ to delay the next delivery or ‘Reschedule’ to select a new date.
  
• In this section, you can also adjust the next order date and the order frequency.
• If you have multiple subscriptions, please note that each will need to be updated individually.

You can restart your subscription at anytime from where you left off!

• Log in to your account
• Click ‘My subscriptions’ on the left-hand side of your account to see a list of all your subscriptions
• Click on the subscription you want to manage
• Click 'Reactivate my subscription'

Welcome back!

If you would like to cancel your subscription you can do so by following the step-by-step guide below:

• Log in to your account
• Click ‘My subscriptions’ on the left-hand side of your account to see a list of all your subscriptions
• Click on the subscription you want to manage
• To cancel your subscription, go to the right hand side of the page and click ‘Cancel my subscription’
• A pop up will appear, asking you why you would like to cancel your subscription. Please enter these details and continue with your cancellation
• To check your subscription has cancelled, please go back to your account and to the ‘My subscriptions' page. This will now show the subscription as cancelled
• You can restart your subscription at anytime from where you left off by going to 'My subscriptions' and clicking 'Reactivate my subscription'

Below are the different delivery services we offer for shipping within the UK.

FREE Delivery - Orders over £50 qualify for free delivery.

Royal Mail Standard Delivery - Delivered in 2-3 working days - £2.99

Royal Mail Standard Tracked Delivery - Delivered in 2-3 working days - £3.99

Royal Mail Next Day Tracked Delivery - Delivered in 1 working day - £4.99*

Royal Mail Special Delivery (By 1pm) - Delivered in 1 working day - £6.99*

All items are shipped via Royal Mail.

*Delivery times depends on item availability at the time of your order.

Below are the different delivery services we offer for shipping into Europe. Delivery timeframes are subject to your location.

FREE Delivery - Orders over 130.00 € qualify for free delivery.

DHL Standard Delivery - Delivered in 3-5 working days - 4.95 €

DHL Tracked Delivery - Delivered in 3-5 working days 9.95 €

All items are shipped via DHL, local postal services or selected couriers.

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Experience Team with your order details so we can investigate into this for you.

Below are the different delivery services we offer for shipping into the USA and Canada.

USA

FREE Delivery - Orders over $100 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $8.00

DHL Tracked Delivery - Delivered in 7-10 working days $12.00

Canada

FREE Delivery - Orders over $100 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $6.00

DHL Tracked Delivery - Delivered in 7-10 working days $14.00

All items are shipped via DHL, USPS, Canada Post or selected couriers.

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Experience Team with your order details so we can investigate into this for you.

Below are the different delivery services we offer for shipping into the Australia and New Zealand.

Australia

FREE Delivery - Orders over $200 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $24.00

New Zealand

FREE Delivery - Orders over $150 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $7.00

DHL Tracked Delivery - Delivered in 7-10 working days $16.00

All items are shipped via DHL, Australia Post, New Zealand Post or selected couriers.

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Experience Team with your order details so we can investigate into this for you.

Below are the different delivery services we offer for shipping into the Hong Kong and China.

Hong Kong and China

FREE Delivery - Orders over $150 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $7.00

DHL Tracked Delivery - Delivered in 7-10 working days - $16.00

All items are shipped via DHL, Hong Kong Post or selected couriers.

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Experience Team with your order details so we can investigate into this for you.

Below are the different delivery services we offer for shipping into Rest of World.

FREE Delivery - Orders over $150 qualify for free delivery.

DHL Standard Delivery - Delivered in 7-10 working days - $7.00

DHL Tracked Delivery - Delivered in 7-10 working days - $16.00

All items are shipped via DHL, local postal services or selected couriers.

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Experience Team with your order details so we can investigate into this for you.

Changed your mind? We all do from time to time!

We hope you love everything that you've ordered, however if you'd like to return an item from your order, our returns policy is simple and free:

• Items must be returned in their original condition, within their original packaging
• All returns processed in line with this will be refunded back to the original method of payment
• We're unable to refund any items returned to us outside of the returns period, or any items returned to us not in their original condition. If an item is returned outside of our returns policy we are unable to send it back to you.
• In some circumstances we may offer a credit to the value of your return to be used towards a future order with us
• We aim to process your refund within two working days of receiving your returned item and you will receive a confirmation email once your return has been successfully processed

Returns from the UK

• You can return any item to us within 28 days from the date of dispatch
• Returns are free if you use our Royal Mail returns service
• Click here to start your return

Returns from outside of the UK

• You can return any item to us within 40 days from the date of dispatch
• Return costs for orders from outside of the UK are the responsibility of the sender
• Any returns sent to us will need to be addressed to the following address: The Koin Club, PO Box 9438, Poole, BH15 9HR United Kingdom

We currently do not offer direct exchanges. However, you are welcome to return your item for a refund and place a new order for the desired item. This process allows us to ensure you receive exactly what you need as quickly as possible.

Please see our Returns Policy for more information.

What does BU mean?

Brilliant Uncirculated coins are of a higher standard than circulating and bullion coins. An entry-level collectable the dies used to strike Brilliant Uncirculated coins are polished and finished by hand.

The Brilliant Uncirculated blanks are machine-fed and struck twice. As a result, they are produced at a much quicker rate than Proof coins. They offer a good level of design detail, but have a lower definition than Proof coins.

Most Brilliant Uncirculated coins are struck in base metal, but they can also be issued in gold and silver.

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What does Legal Tender mean?

Legal tender has a very narrow and technical meaning in the settlement of debts. It means that a debtor cannot successfully be sued for non-payment if he pays into court in legal tender.

In practice this means that although the silver UK coins produced by The Royal Mint in denominations of £5, £20, £50 and £100 are approved as legal tender, they have been designed as limited edition collectables or gifts and will not be entering general circulation. As such, UK shops and banks are unlikely to accept them.

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What does proof-like mean?

Proof coins are the highest quality commemorative coins. Their sharpness, detail and finish are unrivalled, making them perfect for collectors looking for highest levels of craftsmanship and detail.

The dies used to strike Proof coins are hand-finished to ensure that all imperfections are removed. Blanks are fed into the coin press by hand before being struck up to six times, at a lower speed and with less pressure than other finishes, to preserve the finer details of the design.

After striking, each coin is inspected for imperfections. The dies are cleaned with air between each coin to ensure that no marks or imperfections are caused during striking.

As a result of this extra care and attention, no more than 50 Proof coins can be struck within an hour. Proof dies are also regularly reworked to maintain the quality of the finish. Each Proof die may only strike a few hundred coins before it has to be repolished.

Proof coins are struck in platinum, gold, silver and base metal editions.

At this time we do not offer a valuation or buy back service.

If you're wanting to understand more about a coin in your existing collection, or your collection overall, we would recommend looking locally to to find a service who can establish the likely value and authenticity of your coins.

With time, all coins show signs of ageing. Various terms are used to describe this process such as tarnishing, discolouring and toning. It is a natural process, although the speed at which it progresses depends largely on the environment in which the coins are kept. In most instances, it is usually a very slow process.

The tarnish on a coin is made up of the product of the corrosive element in the atmosphere and the metal from the coin surface. Here at The Koin Club we continually improve the production process for proof coins and how to store coins and therefore, our more recent products are less likely to tarnish.

However that is not to say that the newer products will not tarnish; as indicated, this is a natural process.

Most of our coins and collectibles are offered as limited editions. Detailed information can be found in the specifications on each product page

Certain products do include certificates of authenticity. Each eligible item is carefully documented to provide you with confidence in your purchase. If you have specific questions about a product, please feel free to reach out to our Customer Experience team for further assistance.

To ensure your collectibles remain in excellent condition, we provide a collector’s pack to safely store all subscription items. Additionally, many items are packaged in boxes or protective packs to maintain their quality and preserve their value.

Yes, many of our products are officially licensed. Please visit our shop to see which brands we partner with.

The Koin Club is a collectibles company dedicated to offering a wide range of items to collectors worldwide.

We offer a diverse selection of products, including both licensed and non-licensed collectibles, numismatics, historical artifacts, gifts, legal tender items, and commemorative pieces.

Our range is carefully curated to provide high-quality and unique items for collectors and enthusiasts alike.

To reach our Customer Experience Team, please click on the Help icon located at the top of the page. Our team is here to assist you with any questions or concerns.

Each product page includes a detailed "Specifications" section where you can find comprehensive information about the item. Please feel free to explore this section for further details on any product.

To create an account, please click on "My Account" at the top of the page, then select "Create Account" and follow the prompts.

Creating an account is not required to place an order, you’re welcome to check out as a guest. However, creating an account provides several benefits, including earning loyalty points, gaining early access to promotions, and tracking your order status.

Please note that for subscription purchases, an account is necessary, enabling you to monitor your deliveries and make adjustments as needed.

No, we operate exclusively online, allowing us to reach and serve our customers efficiently across the world!

To place an order online, please visit our shop and browse through our selection of items. Once you've chosen your desired products, add them to your cart. When you're ready to proceed, click on the cart icon, then select "Checkout" to review your order. Follow the prompts to complete your payment, and your order will be on its way soon!

We occasionally offer special promotions and discount codes. To stay informed, we encourage you to sign up for our marketing emails, where we share these exclusive offers.

Additionally, by creating an account, you can join our loyalty program, allowing you to earn points towards exciting rewards.

To apply a discount code, simply enter your code in the designated field at checkout, labeled "Discount Code or Gift Card." Once entered, click "Apply," and the discount will be reflected in your total.

If you have any issues using discount codes, please check the following:

Eligibility: Ensure the items in your basket qualify for the discount, as some promotions may have product restrictions.

Validity: Confirm the promotional offer is still active and hasn’t expired.

Code Accuracy: Double-check that the code you entered at checkout exactly matches the one provided.

Terms & Conditions: Refer to the email or leaflet where you received the code for any specific terms related to the offer.

If you’ve verified all the above and are still experiencing issues, feel free to contact our Customer Experience team for assistance.

Currently, we do not offer gift packaging options. However, we are actively exploring the possibility of providing this service in the future.

We offer a variety of payment methods to ensure you have a convenient way to complete your purchase.

Our accepted payment options include:
Amazon
American Express
Mastercard
PayPal
ShopPay
Visa

Additionally, we provide financing options to make your purchase more manageable:
Klarna
Clearpay

When a product is on pre-order, it means that the item is temporarily out of stock.

However, we anticipate a new shipment arriving soon, and you can reserve your order now to secure availability once it arrives.

If a product is out of stock after you've placed your order, rest assured that once your payment is confirmed, the item is reserved for you. We will ensure it is dispatched to you as soon as possible.

To find out the estimated shipping date for a pre-ordered item, please reach out to our Customer Experience Team. Simply click the Help button at the top of the screen, and our team will be happy to assist you!

Stay up-to-date with our latest promotions and product launches by subscribing to our marketing emails. This way, you’ll be among the first to hear about upcoming sales and exciting new offerings!

If you'd like to opt out of receiving our marketing emails at any point, you can easily unsubscribe by scrolling to the bottom of any email and selecting the 'unsubscribe' link.

We offer a loyalty and rewards program for all our members.

Our loyalty program rewards you for being an active and engaged customer.
You earn points in various ways, including:

• Purchasing items: Earn points with every purchase.
• Birthday reward: Celebrate with bonus points on your birthday.
• Bonus points events: Participate in special promotions to earn extra points.
• Exclusive competitions: Join contests and gain points just for participating.
• Complimentary shipping insurance: Enjoy added benefits as a valued member.
• Engagement opportunities: Submit ideas and help develop new coins.
  
• Social media interaction: Follow us on social media and earn rewards.
  
• Leaving a review: Share your experience for additional points.
  
• Signing up for SMS updates: Stay informed and earn points just for
  joining.
  

Once you’ve accumulated points, you can redeem them for items in our store, making every interaction and purchase even more rewarding!

To find out more about how you can benefit, please visit our dedicated rewards page here - thekoinclub.com/pages/rewards

For bulk purchase enquiries, we invite you to connect with Koin Wholesale at wholesale@koinlimited.co.uk,

Koin Wholesale partners with select clients to offer a wide range of products, from coins and collectibles to our exclusive cards and gifts. We provide a comprehensive, end-to-end service—from design to delivery—to ensure each client's specific needs are met with care and precision.

If you’re interested in working with us, please reach out to us include the following details:

Your Name
Company Name
Contact Information
Items Required (please specify and attach a design if bespoke)
Quantity Needed

We look forward to the opportunity to collaborate with you.

At this time, we do not offer gift cards or personalised messages. However, we plan to introduce them in the near future.

Expedited shipping options are available within the UK. You can select a faster dispatch time at checkout to ensure your order reaches you sooner.

To view your order history, please log in to your account, select "My Orders," and you'll be able to review your past orders, track your deliveries, and make any necessary changes.

Please check with other members of your household, as they may have accepted the parcel on your behalf. Additionally, we recommend checking with your neighbours and in any designated safe places on your property, as the parcel may have been left there if you were unavailable at the time of delivery.

If you are still unable to located your order, please reach out to our Customer Experience team who can help.

We understand it can be concerning if your order seems delayed. Please refer to our shipping delivery times in our FAQs. If your order hasn't arrived within these timeframes, please reach out to our Customer Experience team who will be happy to help.

All orders at dispatched within 24 working hours, however on the occasion that one or more of your items is not in stock there my be a delay.

We work hard to reduce our carbon footprint and therefore will only send an order once all items are in stock. If one or more of your items are on pre-order, we will wait for the rest to be in stock before sending it to you. If you would like us to send each item as soon as it is in stock, please reach out to the Customer Experience team.

Once an order is placed, we are unable to cancel or make any changes so please check your order carefully before making a payment. This is because your order is sent to our dispatch team as soon as it has been placed so that it can be processed quickly.

Please refer to our Returns Policy for guidance on returning or exchanging your item if needed.

Please ensure that the promo code you’re using applies to the specific item in your cart and meets any requirements outlined in the promotion details.

Additionally, check the code's expiration date to confirm it is still valid. If you’re still having trouble, our Customer Experience team would be happy to assist you further.

We process all in-stock orders within 24 hours. For items on back order or pre-order, we aim to ship your complete order together to reduce our carbon footprint. However, if you prefer each item to be sent as it becomes available, please let us know, and we’d be happy to help. Once your order leaves our distribution center, delivery times will vary based on the destination country.

Yes, we are fully committed to complying with all GDPR regulations to ensure the privacy and security of your personal data.

We currently do not offer phone ordering, but our dedicated team is available online to assist you with any queries you may have.